facebook

Company Info

Payment & Shipping

Company Policies

Top Collections

FAQ

Placing Your Order

Q:Do you have a store?

A:Right now, we're exclusively online. While we do have an office in Los Angeles, we aren't set up for regular in-house visits. By eliminating the storefront side of things, we're able to keep our prices friendlier for your wallet!

Q:When should I place my order?

A:In order to maintain low prices and stay friendly to the environment, we make all of our dresses to order. This means it takes time to have your dresses made and then 1-10 business days to have it shipped out to you. Because of this, we recommend placing your order at least one month before you need it.

Q:How can I track my order?

A:1.You can log in our website with youe email and track your order status in "My orders"if you placed the irder under your resigerred account.

2.If the order was placed without sigining in,you could check your email address when you place the order,our system will send email about it,also you can contact us about it.

Q:How do I check the status of my order?

A:Processing  will only show for made to order items and means that your order has moved into production and changes can no longer be made. Because we are a made to order company, this will be the longest stage an order remains in and generally during this stage, we have no further updates.  

Shipped means the order finished and on the way to you.You will get a email about a tracking number for the order.

 

Standard Sizing

Q:What are your standard sizes?

A:Currently, all of our dresses come in sizes US 2-US 26w.

Q:What size am I?

A:All of our dresses carry approximately the same measurements (except for length, of course) in our standard sizes, and they all run true to bridal sizes. The best way to figure out which size will fit you best is to match your measurements to our handy size chart, which is also included on every dress's order page.

Q:How to find your fit in strapless styles?

A:You need to fill in the cup in order to hold the gown up.Base your sizing off of the waist measurement. There's not a lot of wiggle room in strapless styles, they're made to be snug!If you go a size down, and your waist is a bit bigger than the listed measurement, there is the possibility you'll have some issues zipping the dress up. It is always better to go larger and have it taken in then hope to have enough fabric to let it out!

Q:How to find your fit in styles with straps and sleeves:

A:The bust tends to run a bit bigger, so make sure you can fill this area in for a nice look. If you're a little larger in the bust (about an inch bigger), the dress should still look fine, but it may be a little snug. There's not a lot of extra room in the waist, so if you're a little larger than the measurement listed on the size chart, you may have some issues zipping up! It is always better to go larger and have it taken in then hope to have enough fabric to let it out! If your measurements don't quite add up, you may need to go up a size or more to get to the closest match, and then have it altered to fit by your local tailor. For example, if you are an US 12 in the waist but your other measurements match up with a size US 4, you're still going to want to go with a size US10 or US 12 to fit your waist, and then have the dress tailored down. And of course, there's always our custom sizing option!

Custom sizing

Q:Can I return my custom dress?

A:Custom dresses are made specifically to the measurements you provide during checkout, meaning no one else will be able to wear that dress once it done. Because of this, we are unable to accept any returns on custom dresses. So sorry, love! Make sure you triple check all your measurements and your color! To provide additional assistance, we offer a limited alterations reimbursement(which can be up to 30% of the price online) for only our custom sizes, just submit a picture of your receipt from the tailor through your findlovewedding.com account and we'll do the rest! Yes, it really is that easy!

Maternity Sizing

If you're not ordering a maternity-specific style you'll want to follow our recommendations for when you should order regular dresses. Our general rule for maternity is that your belly will grow about 1 inch every 4 weeks. Measure your waist at the largest part now and then add an inch to your waist for every 4 weeks leading up to your event date. If you have any questions or need help with figuring out your measurements, just contact us with your waist measurement now and the date of the event and we can determine how much extra you should add to your waist.

Q:How does custom sizing work?

A:We offer basic custom sizing using your bust, waist, hip, height, and hollow-to-floor measurements to help reduce your potential alteration costs. While we will make your order according to the measurements provided, your dress may require additional alterations at your expense and may not appear exactly as it does online.

Custom dresses are made specifically to the measurements you provide during checkout, meaning no one else will be able to wear that dress once it’s done. Because of this, we are unable to accept any returns on custom dresses. So sorry, love! Make sure you triple check all your measurements and your color!

Color and Care

Q:How can I make sure all of my dresses are the same color?

A:To make sure all dresses are made within the same dye lot, you will need to have all your orders within 24 hours of each other. 24 hours after the first order is placed, we will begin production on any confirmed and paid orders that were placed. After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set.

Color consistency is of utmost importance of course. However, there is a chance that there will be slight variations if one makes several orders at different times. Why? Basically, the fabric gets dyed in large batches, which helps keep things consistent for all dresses made in each batch. Then they dye another big batch of fabric, and though we know they work really hard to get the same color every time, there can be slight variations.Please note that you will only be able to select one party per order.


Returns, Cancellations, Changes

Cancellation and Changes Policy

You may cancel your order or request changes to it within 72 hours of placing it. If you need to cancel your order after the 72-hour cancellation period has passed, you will need to wait for the order to arrive and then request a return. You will receive a full refund, minus the cost of shipping, when we receive the order back in our warehouse and process it.

In Stock Dress Returns

Looks like you went the standard route and you are just not happy with it? We totally get that. Findlovewedding will issue a full refund, minus any shipping or rush fees, if you are not 100% satisfied with your dress. The item must be returned in its original condition within 10 days of its arrival to you. The item must be unworn, unwashed, unaltered, and undamaged with the original tags attached.

Shipping 

Q:What can I do if need change my addresses?

A: you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.

While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.


CAN’T FIND WHAT YOU’RE LOOKING FOR?

Please contact us by email:contact@27prom.com

SIGN UP FOR NEW STYLES AND GET 10% OFF!
A DRESS FOR EVERY SPECIAL OCCASION
Feel simply confident as you step out in style at any event in a trendsetting party dress or classic formal gown from the assortment available... READ MORE
OUR PARTNERS
Copyright © 2020 27prom.com . All rights reserved. Privacy Policy | Terms & Conditions | Copyright Notice