27prom.com takes pride in our quality products and service, we value our relationship with every customer. If you are not completely satisfied with your purchase because of our fault, we accept returns of the dresses. 27prom.com will make returns process as easy as possible.we accept returns and we are here 24 hours a day to assist you with your return!
• We know how important getting the perfect dress is. We hope that you send the items back to us in perfect condition and that you follow the return instructions listed below.
•All dress orders canceled within 2 hours of purchase will be eligible for a full refund.
•All dress orders canceled within 24 hours will be eligible for a 50% partial refund.
•All dress orders cannot be canceled or changed after 24 hours.
• 27prom only accepts a partial or complete refund for the item that has problem due to our carelessness. That means we can not warrant a refund if the problem of the item is not caused by 27prom.
• We cannot accept returns for confirmed customer sized or customer self designed dress.
• We cannot accept returns on items that have been worn or damaged by improper cleaning method.
• Bear in mind that the quality problem is not including color aberration for it could exist due to PC monitor display effect and weather condition, but we can declare that our products are of good quality. Any uninformed returning of the item will not be credited.
• You should contact us within 2 business days( from the date that the item is received) if you want to return the item back to us.
• If you are going to ship an item back to us, you should contact our customer support first; our customer representative will clarify for you and you need to ship the item back to us within 14 days (from the date the item is received).Please provide a detailed explanation in the return package, (including the order number, receiver and the reason why return).
• We encourage customers to keep the dresses if there is only a little problem; we will refund 20%~30% to the people who alter their dresses in local.
• When you ship the dress, please mark the price is 5-10 dollars, for the dress is valueless to you.
• We can only warrant you refund after we receive the item in good conditions as we send to you. And you should be responsible for the shipping fee.
Please be aware that due to the nature of the handwork required, the finished gown may vary approximately 1-2 inch in either direction of specified measurements. If the dress size did not arrive in the specification as one ordered;
We provide a modification service for our customers, who can send back the dress to us and get the dress modified within 7 working days. However, in this case, customer should responsible for the shipping fee forth and back.
Errors caused due to customers' own specification:
If the error of unfitting regarding size/color that were made or specified by customers during purchasing our products, the customers will not be eligible for refunds under this case.
If you want to return request,please contact our customer service ,firstname.lastname@example.org
the address on website is not our return address,please contact customer service to get the return address.
Any more questions, pls feel free to send E-mails:email@example.com. Thank you.