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Return Policy

27prom.com takes pride in our quality products and service, we value our relationship with every customer. If you are not completely satisfied with your purchase because of our fault, we accept returns of the dresses.  27prom.com will make the returns process as easy as possible. we accept returns and we are here 24 hours a day to assist you with your return!


We know how important getting the perfect dress is. We hope that you send the items back to us in perfect condition and that you follow the return instructions listed below.
All dress orders canceled within 2 hours of purchase will be eligible for a full refund.
All dress orders canceled within 24 hours will be eligible for a 50% partial refund.
All dress orders cannot be canceled or changed after 24 hours.
27prom only accepts a partial or complete refund for the item that has a problem due to our carelessness. That means we can not warrant a refund if the problem of the item is not caused by 27prom.

We cannot accept returns for confirmed customer sized or customer self-designed dress.
We cannot accept returns on items that have been worn or damaged by improper cleaning methods.
Bear in mind that the quality problem is not including color aberration for it could exist due to PC monitor display effect and weather condition, but we can declare that our products are of good quality. Any uninformed return of the item will not be credited.

 
Custom Clearance Taxes 
We do not accept the refund requests on you refusing to sign for the parcel because of the taxes.
All of our orders are shipped as "D.D.U"(Delivered Duties Unpaid), 27prom.com can not be held responsible for any accrued additional charges such as taxes, duties, or tariffs that may apply to international orders. 
To find out more about this, please contact your local customs office. 

You should contact us within 2 business days( from the date that the item is received) if you want to return the item back to us.
If you are going to ship an item back to us, you should contact our customer support first; our customer representative will clarify for you and you need to ship the item back to us within 14 days (from the date the item is received). Please provide a detailed explanation in the return package, (including the order number, receiver, and the reason why return).
We encourage customers to keep the dresses if there is only a little problem; we will refund 20%~30% to the people who alter their dresses locally.
When you ship the dress, please mark the price is 5-10 dollars, for the dress is valueless to you.
We can only warrant your refund after we receive the item in good condition as we send it to you. And you should be responsible for the shipping fee.


Size Errors

Please be aware that due to the nature of the handwork required, the finished gown may vary approximately 1-2 inches in either direction of specified measurements. If the dress size did not arrive in the specification as one ordered;
We provide a modification service for our customers, who can send back the dress to us and get the dress modified within 7 working days. However, in this case, customers should responsible for the shipping fee forth and back.

Errors caused due to customers' own specification:
If the error of unfitting regarding size/color that was made or specified by customers during purchasing our products, the customers will not be eligible for refunds under this case.
If you want to return the item, please contact our customer service,contact@27prom.com, and after receiving the approval of return request, please return back to our factory address.


Here is our factory return address:

East 2nd floor, NO 20 Building,

Hefeng Industrial Park, NO 2 Taishang Road,

High-tech District, Suzhou

Jiangsu Province, 215000, China

Phone number: + 86 8091913935

Any more questions, pls feel free to send E-mails:contact@27prom.com.


Company Address:

Suzhou YuYazhao Clothing Co., Ltd

4th Floor F8-83,

Guangji Soth Road NO.159,

Suzhou Gusu District

215000, Jiangsu Province, China

Notice: company address is not our return address,Thank you.

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